Deutsch⮞ How do i find the right size?
If you are unsure about your ring size, please contact our customer service at [email protected].
⮞ What can i do if my ring doesn't fit? Can i change the ring size subsequently?
If the ring does not fit, you can send it back to us for resizing free of charge within 30 days after receiving the order.
⮞ Can i have the ring size changed at another jeweler?
Any change in size or repairs by a third party will void our lifetime warranty
⮞ Can the ring size of an engraved ring be changed?
Changing the ring size of an engraved article is often very time-consuming and associated with a loss of quality.
⮞ The size of a ring has been already changed. What does a new change cost?
In addition to the size difference, the price for a size change also depends on the product's design (number of stones, metal).
⮞ Can i have an article engraved?
NOVOCI offers you a free engraving service. You can choose from different fonts and insert special symbols.
⮞ Can i also have an article engraved after the receipt?
If you have received the product without an engraving, you can send it back for a fee of € 50 plus € 6.90 shipping costs and have it engraved afterwards.
⮞ Can i have an engraving removed from an item?
Removing an engraving from an article is often very time-consuming and associated with a loss of quality. We, therefore, do not offer this service.
⮞ Can i have an item engraved at novoci that has been purchased from another jeweller?
We do not engrave, resize, or repair products that you did not purchase from NOVOCI.
⮞ What does lifetime warranty mean?
We believe that a quality product should always be accompanied by excellent service.
⮞ How do i keep my jewelry in good conditions?
To ensure the longevity of your Novoci jewelry, you should heed some basic instructions listed under the point of care instructions for your jewelry.
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