Deutsch⮞ Can i exchange or cancel an order?
Unfortunately, due to our automatic ordering process, it is not possible to change, exchange or cancel the order.
⮞ What are the returning costs?
NOVOCI offers you a free standard return shipment. Please contact our customer service [email protected] before returning the goods.
⮞ How can i return an article?
Please contact our customer service at [email protected] before returning the goods.
⮞ How long does it take for the refund credit to appear on my account?
After receiving the returned items, we need 2- 4 working days to process the return.
⮞ What should i do if i want to return an item for repair?
Please contact our customer service at [email protected] before sending the goods for repair.
⮞ Can i return an engraved item?
Goods made to customer specifications or tailored to the customer's personal needs (for example, engraved items) cannot be returned
1
Did you find what you were looking for?