DeutschAt NOVOCI, we hold your satisfaction in the highest regard. We firmly believe that a quality product is only truly complete when paired with exceptional service. It is our commitment to not only meet but exceed your expectations, ensuring a seamless experience from product selection to post-purchase support.
RESIZING
For most of our jewelry, you can choose between different sizes. If the jewelry does not fit contrary to expectations, you can send it back to us free of charge for resizing within 30 days after receiving the order. Read more
ENGRAVING
Ring, pendant, bangle, or charm, with a personal engraving, you can make your own piece of jewelry or your gift unique. NOVOCI offers you a free engraving service.
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LIFETIME WARRANTY
NOVOCI offers you a lifetime repair or replacement warranty in the event of a manufacturing fault. This lifetime warranty applies to all NOVOCI jewelry. Jewelry found to be defective will be repaired or replaced. Read more
FREE GIFT PACKAGING
In addition to your purchase, you will receive an exclusive, fine jewelry case in which your jewelry is not only well presented but can also be safely stored.
FREE RING SIZER
Would like to find out your ring size quickly and easily from home? We are happy to send you our ring sizer immediately and free of charge. Simply contact us stating your name and address with the subject "Order ring sizer" at [email protected]. You can find more alternatives and tips for determining the correct ring size in our ring size guide.
FREE SHIPPING & RETURNS
We offer free standard shipping for orders and your returns within Germany. Read more
Each of our jewelry comes with a NOVOCI Certificate of Authenticity issued by our in-house gemologists. It confirms the authenticity and quality of your purchase. This certificate is free of charge and is automatically included with every piece of jewelry that you buy in the NOVOCI online shop. For diamonds from a size of 0.3ct we include as well a GIA Certificate.