DeutschWe are dedicated to delivering premium jewelry products to our clients at the best possible prices. Our commitment is to guarantee that every online shopping encounter at NOVOCI.de exceeds your expectations, consistently delivering optimal results. However, if you are dissatisfied with our product or the service you received, you can return the product to us in its original condition free of charge, within 30 days of receiving your order, and get a refund in full.
Please always contact our customer service at [email protected] before returning the product. We will then immediately send you a return label so that you can return it free of charge.
NOVOCI offers free returns for the following reasons:
- Money-back guarantee in the event of cancellation (within 30 days of receipt of the goods)
- Resizing (within 30 days of receiving the goods)
- Repair requirement in the event of a manufacturer defect (under warranty or lifetime warranty, please see our warranty policy)
REFUND - MONEY-BACK GUARANTEE WITHIN 30 DAYS
If you are unhappy with your online purchase for any reason, you can return your purchase in its original condition within 30 days of the date you received it. We will issue a full refund at the price you paid for the product if the returned item meets the following condition. Read more
RETURNS FOR RESIZING
If you like to resize your item within 30 days of receipt, we are glad to resize it one time free of charge. Please note that NOVOCI can only offer you the sizes listed on the website (size chart). Read more
RETURNS FOR REPAIR
Defective or damaged jewelry pieces from NOVOCI covered by the lifetime guarantee or warranty claim can be returned free of charge for repair or replacement. Jewelry found to be defective or damaged will be repaired or replaced at our discretion.
Read more
RETURNS FOR ENGRAVING
If you have received the product without an engraving, you can send it back for a fee of € 50 plus € 6.90 shipping costs and have it engraved afterward. Read more
HOW TO SEND BACK
To avoid possible errors or delays, we would be grateful if you could take the following precautions. Read more
WITHDRAWAL
You have the right to cancel this contract within 30 days without giving any reason. Read more
RETURNS FOR ENGRAVED ITEMS
Items manufactured to your specification or tailored to your personal needs (e.g., engraved items) cannot be returned. All engraved jewelry is considered an entity for final sale as it has been engraved according to your instructions. NOVOCI is not liable for engraving errors that are based on incorrect instructions or specifications.