Standard shipping of an order is free of charge within Germany.

The delivery time is 2 to 3 weeks after the order is accepted, of which about 10 working days are required for production.

We will keep you informed of the status of your order by email.

You will receive an email from us after your order's shipment.

Our logistics partner DHL or UPS handles delivery via premium shipment, so your goods are automatically insured and can be tracked.

⮞ Can i change the address subsequently?

No, at the moment we only deliver our goods within Germany.

We deliver each piece of jewelry in a fine jewelry case inside a protective box, along with a Certificate of Authenticity and the invoice.

Unfortunately, due to our automatic ordering process, it is not possible to change, exchange or cancel the order.

NOVOCI offers you a free standard return shipment. Please contact our customer service service@novoci.de before returning the goods.

Please contact our customer service at service@novoci.de before returning the goods.

After receiving the returned items, we need 2- 4 working days to process the return.

Please contact our customer service at service@novoci.de before sending the goods for repair.

Goods made to customer specifications or tailored to the customer's personal needs (for example, engraved items) cannot be returned

You can pay using the following payment methods:Credit Card (Visa, Mastercard), PayPal Klarna Installment Purchase.

With our manufacture, we control every single production step, and it directly influences quality, design, technical execution, and price.

For further help or advice, please contact our customer service at service@novoci.de. We will contact you immediately.

We do not accept comparison purchases and NOVOCI holds the right to cancel any item from an order if we deem it as a comparison item purchase

No. Currently, NOVOCI only sells its jewelry online.

On the NOVOCI website, you will only find photos of actual items.

If you are unsure about your ring size, please contact our customer service at service@novoci.de.

If the ring does not fit, you can send it back to us for resizing free of charge within 30 days after receiving the order.

Any change in size or repairs by a third party will void our lifetime warranty

Changing the ring size of an engraved article is often very time-consuming and associated with a loss of quality.

In addition to the size difference, the price for a size change also depends on the product's design (number of stones, metal).

NOVOCI offers you a free engraving service. You can choose from different fonts and insert special symbols.

If you have received the product without an engraving, you can send it back for a fee of € 50 plus € 6.90 shipping costs and have it engraved afterwards.

Removing an engraving from an article is often very time-consuming and associated with a loss of quality. We, therefore, do not offer this service.

We do not engrave, resize, or repair products that you did not purchase from NOVOCI.

We believe that a quality product should always be accompanied by excellent service.

The GIA (Gemological Institute of America) is one of the world's best-known and most respected diamond certification services.

Our in-house gemologists issue the NOVOCI Certificate of Authenticity, and it confirms the authenticity and quality of your purchase.

Both certificates confirm your diamond's authenticity and provide information about your diamond properties, which are essential for determining its value.

At NOVOCI we only work with the most renowned diamond suppliers who supply us with natural and conflict-free diamonds of the highest quality.

Our photos aim to depict colors as accurately as possible, but slight variations may occur due to lighting and display settings.

For our production, we only use recycled gold, which we obtain from our supplier, who is a member of the RJC (Responsible Jewelry Council).

Masaber GmbH is a registered company with the commercial registration number Stuttgart HRB 770941.

We have our own in-house designers and every model we post on the site is the property of NOVOCI.

Our jewelry come with a Certificate of Authenticity. It certifies that the article was made exclusively by NOVOCI and that all precious metal parts and precious stones are genuine and assayed.

We do not have your credit card details. We strictly adhere to the EU data protection regulation.